Frequently Asked Questions
Answer: This company has a policy of not using timbers that have negative impacts on the environment. We also do not use endangered or protected species of wood, such as Ramin, no matter under what pseudonym it enters this country. Furthermore, our UV cured paints do not release solvents into the atmosphere.
Answer: Shipping of your order will take approximately two weeks after full payment. Delivery speed may vary due to delivery distance and other unforeseen circumstances.
Answer: 2410mm is the maximum width available. Depending on the window frame structure, any order wider than 2410mm can be satisfied by two or three separate blinds.
Answer: Since all our blinds are coated with UV or PU paint, no repainting is required.
Answer: Our blinds require less care and maintenance than curtains, however it is recommended to clean the blinds using a duster every once in a while.
Answer: Our real wood blinds are made of natural wood with grain and colour variation. Part of this individuality of character may show itself in slight but rare warping, and should not be considered a defect.
Answer: We offer a 12-month warranty against defects in material and workmanship. This warranty is extended to you as the original purchaser only. This warranty does not cover normal wear and tear or any damage or loss caused by abuse or misuse or improper installation.
To obtain service under warranty, please return your blinds, with the original sales receipt, to Timber Blinds Express. You will be solely responsible for the cost of transporting the blinds to and from Timber Blinds Express.
Answer: Timber blinds are suitable for bathrooms, toilets and laundry rooms. We can provide a special edge sealant upon request.
We recommend the use of PVC blinds for rooms that are steamy or poorly ventilated.
Answer: Wood has a very good “R” or insulation rating. A cedar slat of standard thickness is said to have better insulation properties than a standard cavity brick. A well fitted timber blind, when properly used, is highly effective in reducing heating costs in winter and cooling costs in summer.
Overall, Cedar is the traditional, high quality, top-of-the-tree timber blind. However, a well-made and well-finished Basswood blind these days is a worthy competitor. If you like the natural variability of wood, go for Cedar. If you like a more uniformed look, choose Basswood.
Lacquered (painted) blinds have two kinds of coatings. One is a standard spray on, usually polyurethane coating, or a Ultra Violet cured lacquered coating.
We use the latter, which is state-of-the-art in the world today. This type of coating does not dry by evaporation of solvents, but contains photo-reactors which cause this paint to instantly cure and harden when passed under a powerful Ultra Violet light during the coating process, similar to modern dental fillings. The coating surface is very smooth, has no pores or capillaries and whilst it will not repel dust, it does not retain it and is very easily cleaned with a duster or if necessary, a damp cloth. Our coating has an approximate gloss factor of 30% and never needs oiling or coating again.
Try us – you will not be disappointed.
Conditions of Delivery
Production of timber blinds and verticals will be approximately 2 weeks
1. We offer Star Track Express delivery Australia-wide when ordering. Star Track Express can not accept delivery address to a PO Box. When your order is complete, we will contact you to arrange a suitable delivery day for you. This delivery service offer is valid for only one delivery trip from TBE to designated delivery address; you will be responsible to pick up all bounced shipments for any reason according to Star Track Express procedures. If your blinds are delivered and you are not at the address provided, Star Track Express will leave a calling card with details on how to collect your blinds. Delivery times may vary depending on the destination. The estimated delivery times from Timber Blinds Express’s factory to your premises will be approximate between two to five working days.
All blinds are under a 12-month warranty against defects in materials and workmanship. This warranty is extended to you as the original purchaser. This warranty does not cover normal wear and tear or any damage or loss caused by abuse or misuse or improper installation. To obtain service under warranty, return your blinds with the original sales receipt to Timber Blinds Express. You will be responsible for the cost of transporting the blinds to and from Timber Blinds Express.